Shipping & Return Policy

For deliveries within Dhaka City, we utilize Pathao Courier service. Orders placed before 3:30 PM are processed promptly, and deliveries typically take 1–2 business days to arrive directly at your delivery address.

For deliveries outside of Dhaka City, we rely on Sundarban Courier Service, with shipments typically taking 2–3 business days. Please note that delivery times may be extended due to unexpected courier logistics delays, adverse weather, or difficulty reaching you via phone. bdrobotic cannot be held liable for courier-level operational delays.

Doorstep home delivery is available strictly within the Dhaka Metropolitan area through our courier partner.

If you reside outside of Dhaka, your package will be delivered to the nearest Sundarban Courier Service branch office. You will need to present your contact phone number and collect your parcel from that office. We recommend verifying the location of your local Sundarban branch before placing an order.

For all orders destined outside Dhaka, an advance deposit of BDT 200 is required before dispatch.

This BDT 200 advance is fully deducted from your final package invoice when the shipment is sent. This requirement confirms buyer intent, covers transit handling, and prevents uncollected shipments during inter-district transit.

For Cash on Delivery (conditional payment) orders collected at Sundarban Courier branches outside Dhaka, the courier service charges a mandatory fee of BDT 1 for every hundred BDT (1% collection fee) on the payable invoice amount.

This fee is mandated and levied directly by Sundarban Courier Service, and bdrobotic has no control over or share in this charge.

bdrobotic does not offer any repair, replacement, or warranty on DIY (Do-It-Yourself) products, electronic modules, development boards, and sensors.

Assembly, programming, soldering, and electrical connection are critical technical steps. Any error in assembly or wiring can instantly render an electronic component non-functional. Because we do not receive warranty coverage from external component manufacturers and suppliers once goods are deployed, all DIY products are sold without warranty. Placing an order signifies your agreement to these terms.

All purchased items are strictly non-refundable and non-exchangeable.

Due to the delicate nature of robotics components, items are susceptible to static discharge, reverse polarity, accidental overvoltage, water or fire damage, and soldering alterations. We cannot accept complaints regarding non-functional or defective items after purchase. Requests for unopened and unaltered items may be evaluated on a case-by-case basis at the sole discretion of bdrobotic, but returns or exchanges are not guaranteed.

If you have any uncertainty or lack confidence regarding the quality, compatibility, or specifications of a product, we warmly invite you to visit our office in person.

Visiting our office allows you to inspect the physical product, test compatibility, and consult directly with our staff before purchasing, ensuring complete confidence in your hardware.

A very common error in electronics is incorrect electrical wiring or reverse polarity (connecting positive and negative power connections backwards), which will instantly burn and destroy semiconductor ICs and microcontrollers.

Always ensure devices are completely disconnected from power before making or modifying any connections. Double-check wire pinouts, supply voltages, and polarities with a multimeter. Use appropriate tools, and never connect high voltage to logic-level pins.

Once you place an order on our website, we will send order confirmation and status updates via email and mobile SMS.

Following order delivery and completion, you will receive two emails and two SMS messages inviting you to review your purchased components. Your practical testing feedback assists makers and researchers in choosing the right hardware.

If a package arrives visibly damaged or tampered with by the courier, you must inspect it immediately in the presence of the delivery personnel.

To be eligible for assistance with shipping damage, you must notify our customer support team within 24 hours of receiving the parcel, accompanied by clear photos and an unboxing video showing the exterior courier packaging and the affected components.